Welcome to Gilgatron’s Privacy & Cookie Policy
At Gilgatron, we value your privacy and are committed to safeguarding your personal information. This Privacy & Cookie Policy explains how we collect, use, share, and protect your data when you engage with our games, websites, and other services (collectively referred to as “Services”). It also outlines your rights and choices regarding your data.
1. Information We Collect
We collect various types of information from and about you, including:
1.1 Personal Information
- Contact Information: Name, email address, phone number, and other contact details when you register for an account, sign up for our newsletters, or contact customer support.
- Payment Information: Payment card details, billing address, and transaction data when you make purchases through our Services.
- Profile Information: Username, password, avatar, and other information you choose to provide in your profile.
- Social Media Information: If you connect your social media accounts to our Services, we may collect information from those platforms, such as your username, profile picture, and friends list.
1.2 Usage Information
- Gameplay Data: Information about your interactions with our games, including achievements, in-game purchases, progress, and preferences.
- Device Information: Data about the device you use to access our Services, including IP address, operating system, browser type, and hardware details.
- Log Data: Details about your use of our Services, such as access times, pages viewed, and interactions with our websites and apps.
1.3 Communications Data
- Customer Support: Information you provide when you contact us for support, including your name, email address, and the content of your communications.
- In-Game Communications: Data from your interactions with other players through chat, voice communication, and other in-game features.
1.4 Cookies and Similar Technologies
- Cookies: Small text files placed on your device that help us understand how you use our Services and personalize your experience.
- Web Beacons: Small graphic images or other web programming code used to track users and collect data about their interactions with our Services.
- Tracking Pixels: Embedded code that allows us to track the effectiveness of our marketing campaigns and understand user behavior on our websites.
2. How We Use Your Information
We use the information we collect for a variety of purposes, including:
2.1 Providing and Improving Services
- Service Delivery: To operate, maintain, and provide you with the features and functionality of our games and Services.
- Personalization: To customize your experience by presenting content, recommendations, and advertisements tailored to your interests.
- Analytics: To monitor and analyze usage patterns, measure the effectiveness of our marketing efforts, and improve our Services.
2.2 Account Management
- Account Creation: To create and manage your account, including processing transactions, verifying your identity, and providing customer support.
- Security: To detect, prevent, and address security issues, fraud, and other illegal activities.
2.3 Marketing and Communications
- Promotional Communications: To send you newsletters, offers, and other marketing communications about our Services and those of our partners.
- In-Game Communications: To facilitate in-game messaging and communication with other players.
2.4 Legal and Compliance
- Compliance with Laws: To comply with applicable laws, regulations, and legal processes.
- Enforcement of Terms: To enforce our terms of service and other legal agreements.
3. How We Share Your Information
We may share your information with third parties in the following circumstances:
3.1 Service Providers
We work with third-party service providers to deliver and enhance our Services, including:
- Payment Processors: To process payments and handle billing transactions.
- Cloud Hosting Providers: To store and manage data on our behalf.
- Marketing Partners: To assist in delivering targeted advertising and promotional campaigns.
- Analytics Providers: To help us understand how our Services are used and improve user experiences.
3.2 Business Transfers
If Gilgatron is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
3.3 Legal and Regulatory Compliance
We may disclose your information to legal authorities or other third parties when required to:
- Comply with legal obligations, such as responding to subpoenas or court orders.
- Protect the rights, property, or safety of Gilgatron, our users, or the public.
- Investigate and prevent fraud or other illegal activities.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- Account Information: Retained for the duration of your account’s existence and for a reasonable period thereafter to comply with legal obligations or resolve disputes.
- Gameplay Data: Retained to provide ongoing support and updates to our games, as well as to maintain your progress and achievements.
- Marketing Data: Retained for as long as you continue to receive marketing communications or until you opt out.
After the retention period ends, we will securely delete or anonymize your information.
5. Your Rights and Choices
You have several rights regarding your personal information, including:
5.1 Access and Correction
You can access and update your personal information through your account settings. If you need further assistance, you can contact our customer support team.
5.2 Deletion
You can request the deletion of your account and personal data by contacting us. Please note that certain information may be retained to comply with legal obligations or for legitimate business purposes.
5.3 Opt-Out of Marketing Communications
You can opt out of receiving marketing communications from us by following the instructions in those communications or by adjusting your account settings.
5.4 Cookie Preferences
You can manage your cookie preferences through your browser settings or using our cookie management tool. However, disabling certain cookies may impact your experience with our Services.
6. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our Services. These include:
6.1 Types of Cookies
- Essential Cookies: Necessary for the operation of our Services, enabling features such as account access and secure payment processing.
- Performance and Analytics Cookies: Collect data on how you interact with our Services to help us improve their performance and user experience.
- Functionality Cookies: Remember your preferences and settings to provide a more personalized experience.
- Targeting and Advertising Cookies: Deliver relevant ads based on your interests and measure the effectiveness of our marketing campaigns.
6.2 Managing Cookies
You can control and delete cookies through your browser settings. Additionally, you can use our cookie management tool to adjust your preferences. Please note that some features of our Services may not function properly if cookies are disabled.
7. Children’s Privacy
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.
8. International Transfers
Gilgatron operates globally, and your information may be transferred to and processed in countries outside of your own. We take steps to ensure that your data is protected according to applicable data protection laws, including using standard contractual clauses and other legal mechanisms.
9. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. These measures include encryption, access controls, and regular security assessments. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
10. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of significant changes by posting the updated policy on our website or through other communication channels. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy & Cookie Policy or our data practices, please contact us at:
- Email: support@gilgatron.com
Cookie Consent
By using our Services, you consent to the use of cookies and similar technologies as described in this policy. You can manage your cookie preferences at any time through your browser settings or by using our cookie management tool.